(Senior) Claims Technician - London

We are currently recruiting for a Senior Claims Technician on behalf of our client, one of the UK's leading claims management companies with a growing reputation in the market.

The purpose of the role is to effectively and efficiently handle Property Claims or Building Repairs from instruction to completion of the works, ensuring that all parties are fully up to date on the progress of the claim at all times. Please note - Candidates with no formal claims handling experience will be considered for a Claims Technician role provided they have strong customer service skills and good telephone manner.

Ideally, candidates will be fully office based, but hybrid working options (with a minimum of 3 days per week at the company's Aylesbury office) will be considered for candidates with claims handling experience.

Key Responsibilities

• Claims Opening - Secondary Notification of Loss.
• Inbound and outbound call handling.
• First point of contact for customers.
• Effective customer / insurer communication.
• Ensuring Service Level Agreements are adhered to on all claims.
• Authorisation of Property Insurance Claims.
• Applying effective cost control.
• Handling low level complaints.
• Ensuring data is handled responsibly and in compliance with the Data Protection Act.
• Supply Chain Compliance and database administration.

Key Requirements

• Previous Property / Home Insurance claims handling experience is preferred, but not essential. However, experience within a customer service focused role is essential.
• Excellent communication skills, with a strong customer focus.
• Candidates will ideally be part or fully Cert CII qualified. If not, study support will be provided.