Claims Business Manager (TPA) - London

We are proud to partner with an exciting, growing and dynamic motor insurer to recruit a Claims Business Manager, who will manage key broker relationships and the performance of the company's TPA supplier contracts.

Key Responsibilities

• Monitoring adherence to agreed best practice guides and contractual operational standards.
• Reviewing financial data, and working with the suppliers to ensure that any necessary action is taken where improvement opportunities are identified.
• Leading and managing specific claims initiatives, including the tracking and analysis of Management Information.
• Understanding and responding to business results, as well as market, technical and legal challenges.
• Working with the Audit function to provide assurance over TPA performance.
• Making recommendations to the Heads Of function and Claims Assurance for optimal contract terms.
• Tracking management information, making appropriate recommendations for improvements.
• Managing the performance of TPA contracts.
• Holding review meetings with TPA supply chain partners to hold them to account for contractual commitments.
• Working in conjunction with the supplier audit function to provide adequate assurance over supplier performance.
• Managing key broker relationships through regular communication and analysis of risk mitigation opportunities.

Key Requirements

• Experience of working in a similar TPA management role is required.
• Must be an articulate and numerate individual, with strong presentation and relationship building skills.
• Candidates from a Motor Insurance background are preferred, although TPA experience in other areas will also be considered.