Technical Casualty Claims Adjuster - Glasgow

Key Responsibilities

• Managing your own portfolio of complex, higher value claims for both Commercial and Household customers, from both Direct and Broker channels. The portfolio will be a mixture of Third Party Property Damage, Healthcare Regulatory, Medical Malpractice, and Bodily Injury Claims.
• Identifying opportunities for contribution or subrogated recovery claims and pursuing those where appropriate.
• Conducting peer audits and reviews of Casualty claims files, providing constructive feedback and identifying learning points for the Casualty claims team.
• Developing and managing relationships with key internal stakeholders, particularly Underwriters and Schemes Account Managers.
• Taking referrals from Delegated Authority Solicitors on policy coverage and strategy issues, and identifying any trends or areas for continuous improvement or learning.
• Identifying trends and risk areas that are relevant to the company and its customers, and ensuring these are reported to the appropriate stakeholders.
• Assisting less experienced members of the Casualty team with queries and referrals on technical issues, such as policy coverage, litigation strategy, and use of experts / external advisors.
• Working with internal stakeholders to provide appropriate claims examples and experience to support new business tenders, policy wording reviews and marketing initiatives.
• Contributing to Claims, UK or Group projects as required i.e. fraud and indemnity management projects.

Key Requirements

• Previous experience in all of these fields is not a pre-requisite, but you must have at least 6 years’ experience of Liability Claims or Commercial Litigation as either a Claims Handler or within a law firm.
• Strong experience and understanding of pre-action protocols, litigation process and ADR.
• Commercial awareness, with the ability to manage indemnity and fee spend, and understand the impact of claims decisions on the wider UK business.
• Excellent customer service focus and delivery.
• Excellent communication and relationship building skills.