Technical Claims Adjuster - Professional Indemnity and Management Liability - York

Key Responsibilities

• Managing your own portfolio of complex, higher value Professional Indemnity and Management Liability Claims from both Direct and Broker channels.
• Reviewing and confirming the policy coverage position and setting the claims strategy, with minimal reference to external coverage lawyers.
• Instructing and actively managing external advisors, including experts and panel solicitors as needed.
• Liaising and negotiating with customers, brokers, claimants and their representatives, including attendance at mediations, regulatory and court hearings.
• Identifying opportunities for contribution or subrogated recovery claims and pursuing those where appropriate.
• Conducting peer audits and reviews of Casualty claims files, providing constructive feedback and identifying learning points for the Casualty claims team.
• Developing and managing relationships with key internal stakeholders, particularly Underwriters and Schemes Account Managers.
• Taking referrals from Delegated Authority Solicitors on policy coverage and strategy issues, and identifying any trends or areas for continuous improvement or learning.
• Identifying trends and risk areas that are relevant to the company and its customers, and ensuring that these are reported to the appropriate stakeholders.

Key Requirements

• At least 6 years’ experience of Professional Indemnity / Management Liability Claims or Commercial Litigation, working as either a Claims Handler or within a law firm.
• Commercial awareness, with the ability to manage indemnity and fee spend, and understand the impact of claims decisions on the wider UK business.
• Excellent customer service focus and delivery.
• Excellent communication and relationship building skills.